Return Policy and Warranty Information

French online shop

This page explains returns, refunds, statutory rights for defective goods and the manufacturer’s warranty for eligible products. It applies to purchases from the French online shop at katadyn.com. The seller is ATMOSPH’AIR KATADYN FRANCE (SARL), 5, rue Gallice, 38100 Grenoble, France. This shop delivers exclusively within France.

1 Arranging a return

Contact info@katadyn.fr or use the contact form on katadyn.com to register your return. Please identify the goods you wish to return and, if available, provide your order number. We will email you a prepaid return label and return instructions.

Return address:
ATMOSPH’AIR KATADYN FRANCE (SARL)
5, rue Gallice
38100 Grenoble
France

We bear the direct return shipping costs for statutory withdrawals, eligible returns under our voluntary 30-day policy and returns handled by us as the seller because goods are defective, damaged or incorrectly delivered. Please contact us to obtain a prepaid return label. Prior approval, a return number or use of a returns portal is not required to exercise your statutory rights.

2 Statutory right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods. If you have ordered several goods in a single order and they are delivered separately, the period begins on the day on which you or that third party acquire physical possession of the last item. If goods are delivered in several lots or pieces, receipt of the last lot or piece is decisive.

To exercise your right of withdrawal, you must inform us (ATMOSPH’AIR KATADYN FRANCE (SARL), 5, rue Gallice, 38100 Grenoble, France, telephone: +33 4 76 96 42 46, email: info@katadyn.fr) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the attached model withdrawal form, but this is not obligatory.

You may also submit an unequivocal statement of withdrawal using the contact form on our website at www.katadyn.com. If you use this option, we will acknowledge receipt of your withdrawal by email without undue delay.

You may also exercise your right of withdrawal online at https://katadyn.com/fr-fr/pages/eu-withdrawal-form. If you use this online function, we will send you an acknowledgement of receipt on a durable medium, for example by email, without undue delay. This acknowledgement will include the contents of your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.

The day of receipt is not counted. If the withdrawal deadline falls on a Saturday, Sunday, public holiday or non-working holiday, it is extended to the next working day.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery charges, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days after the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent them back, whichever is earlier.

You must send back or hand over the goods to ATMOSPH’AIR KATADYN FRANCE (SARL), 5, rue Gallice, 38100 Grenoble, France, without undue delay and in any event no later than fourteen days after the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days expires.

We bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Original packaging and unused condition are not prerequisites for exercising your statutory right of withdrawal. The additional conditions of our voluntary 30-day return policy do not restrict that right. Any liability for diminished value is governed by the statutory requirements.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are liable to deteriorate or expire rapidly, or to contracts for the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Whether an exception applies depends on the statutory requirements for the respective product. Food products are not excluded as a general category.

3 Voluntary return policy within 30 days

We offer a voluntary right to return goods within 30 calendar days of receiving the respective goods. You do not need to give a reason for an eligible return under this policy.

To meet the deadline, notify us by email at info@katadyn.fr or through the contact form on katadyn.com within 30 calendar days of receiving the respective goods. You must then send the goods back within 14 calendar days of your notification. The return shipping deadline is met if you dispatch the goods before that period expires.

Goods returned under this voluntary policy must be unused and complete, including all supplied accessories and components. For food products, the product packaging must be unopened and any product seals must be intact. The separate arrangements for defective or incorrectly delivered goods are described in Section 4.

For eligible returns under our voluntary 30-day policy, we bear the return shipping costs. Please use the prepaid return label supplied by us.

For an eligible return, we refund the purchase price actually paid for the returned goods. If you return the entire order, we also refund the original standard delivery charges paid for that order. Additional charges for express delivery or other delivery upgrades are not refunded. Original delivery charges are not refunded for a partial return.

We will issue the refund no later than 14 calendar days after receiving the returned goods. Refunds are made using the payment method used for the original purchase.

These voluntary conditions apply only to our additional return offer. They do not restrict your statutory right of withdrawal, statutory rights for defective goods or any mandatory refund entitlement. The statutory withdrawal refund rules in Section 2 take precedence when you exercise that right.

4 Defective damaged or incorrectly delivered goods

If a product is defective, damaged or incorrectly delivered, contact ATMOSPH’AIR KATADYN FRANCE (SARL) as the seller by email at info@katadyn.fr or through the contact form on katadyn.com. Please describe the problem and, where available, provide your order number or proof of purchase. Photographs may help us assess the issue.

Statutory rights against the seller

You benefit from the statutory legal guarantee of conformity under Articles L.217-3 et seq. of the French Consumer Code against ATMOSPH’AIR KATADYN FRANCE (SARL). The seller is responsible for lack of conformity existing at delivery and becoming apparent within two years of delivery. For new goods, defects appearing within twenty-four months of delivery are presumed to have existed at delivery, unless proved otherwise or incompatible with the nature of the goods or defect.

You may choose between repair and replacement, subject to statutory exceptions. Bringing the goods into conformity is free of charge, including necessary transport, labour and material costs, and must take place within a reasonable time not exceeding thirty days after your request, without significant inconvenience.

Where the statutory conditions are met, you may obtain a price reduction or terminate the contract, including where remedial action is refused, exceeds the statutory deadline, causes significant inconvenience, the defect persists or the defect is sufficiently serious. A minor defect does not allow termination. Statutory extensions, suspensions and renewals of the guarantee remain applicable. Statutory reimbursement deadlines prevail over the deadlines in our voluntary offer.

You also benefit from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code. Where its requirements are met, you may return the product for reimbursement of its price or keep it and obtain a price reduction. Legal action must be brought within two years of discovering the hidden defect.

Exercising these rights does not require original packaging or a complaint within three days after delivery. You do not have to claim under the manufacturer’s warranty before contacting the seller.

Additional refund option within 30 days

If you notify us within 30 calendar days of receiving the respective goods that they are defective or incorrectly delivered and request a refund, we will refund the purchase price actually paid for those goods after their return. For a defective product, this option also applies if you have used the product and discovered the defect during use. The unused-condition requirement in Section 3 does not apply to this option.

Where you use this additional 30-day refund option, please dispatch the goods within 14 calendar days of your notification. We will refund you within 14 calendar days after receiving the returned goods using the original payment method. For this additional option, original standard delivery charges are refunded when the entire order is returned; express delivery surcharges and original delivery charges for partial returns are not refunded. Any further entitlement under applicable law remains unaffected.

For returns handled by us as the seller because goods are defective, damaged or incorrectly delivered, we bear the return shipping costs and will email you a prepaid return label.

This additional 30-day refund option does not replace statutory remedies or limit their duration. Any statutory right to an earlier refund, reimbursement of delivery costs or a different remedy takes precedence. Seller claims and manufacturer’s warranty claims are separate. The manufacturer’s warranty conditions are set out in Section 5.

5 Manufacturer’s Warranty Statement

Katadyn, Steripen and Optimus — Commercial Warranty Contract

5.1 General and statutory rights

Katadyn water filters, Steripen UV water purifiers and Optimus stoves are manufactured from high-quality materials and undergo quality control during production and before delivery.

Katadyn Produkte AG provides a voluntary manufacturer’s warranty against defects in materials and workmanship for the products specified below, subject to these conditions. No separate fee is charged for granting this warranty.

This warranty provides rights against the manufacturer in addition to any statutory rights you have against the seller. It does not replace, restrict or otherwise affect your statutory rights or any mandatory rights against the manufacturer.

Consumers in Germany and other EU countries may exercise their statutory rights concerning defective goods against the seller free of charge. You do not have to claim under this manufacturer’s warranty before exercising those rights.

For consumers in France, this warranty applies in addition to the statutory guarantee of conformity under Articles L.217-1 et seq. of the French Consumer Code and the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code. It provides a direct claim against Katadyn Produkte AG for covered defects and, where its duration exceeds the statutory conformity guarantee, additional coverage for the remaining warranty period.

For consumers in Switzerland, rights under applicable Swiss law and the sales contract remain unaffected. This warranty does not exclude or amend the seller’s liability for defects.

5.2 Warranty provider

The warranty provider is:
Katadyn Produkte AG
Pfäffikerstrasse 37
8310 Kemptthal
Switzerland

Telephone: +41 44 839 21 11
Fax: +41 44 839 21 99
Email: info@katadyn.ch

5.3 Covered products and scope

This warranty covers:

·        Katadyn water filters, including the Katadyn Pocket Water Microfilter;

·        Optimus stoves;

·        Steripen UV water purifiers.

The product must have been purchased from an authorised retailer, distribution partner or an online shop operated by the Katadyn Group within the territory specified in Section 5.4.

The warranty covers defects in materials or workmanship that arise during the applicable warranty period under normal use and maintenance in accordance with the product’s operating instructions.

Chemicals, cleaning products, cookware, cutlery and food products are outside the scope of this warranty.

Normal wear and tear, including the normal consumption or deterioration of components during use, is not covered. Components subject to wear include filter elements, seals, pump leathers, water and fuel hoses, floats and prefilters.

A component is not excluded from coverage solely because it is subject to wear: a defect in its materials or workmanship remains covered under these conditions.

5.4 Warranty holder duration and territory

Warranty holder and transfer

This warranty is granted to the original end customer who purchased the product. It is not transferable, except where applicable mandatory law provides otherwise.

Where French consumer law applies, a subsequent consumer owner who acquires the product from another consumer, whether by sale or gift, benefits from the remaining warranty rights as provided by law. Such a transfer does not itself restart the warranty period.

Duration and commencement

The warranty periods are:

Product	Warranty period
Katadyn water filters other than the Katadyn Pocket Water Microfilter	2 years
Optimus stoves	2 years
Steripen UV water purifiers	3 years
Katadyn Pocket Water Microfilter	20 years

The warranty period begins on the date of purchase by the original end customer.

These manufacturer’s warranty periods are separate from any statutory periods applicable to claims against the seller.

Territorial scope

This warranty applies to products purchased within the European Union, the other countries of the European Economic Area, or Switzerland.

5.5 Exclusions

This warranty does not cover defects or damage caused by:

·        misuse, use outside the product’s intended purpose or excessive loading;

·        failure to follow the operating instructions;

·        improper cleaning or failure to perform the maintenance specified in the operating instructions;

·        installation of incompatible replacement parts or accessories;

·        modifications that cause the defect or damage;

·        accidents, impact, dropping, negligent handling or other external damage;

·        normal wear and tear.

An exclusion applies only to the extent that the relevant circumstance caused the defect or damage. An unrelated modification, maintenance omission or use of a replacement part does not automatically invalidate the entire warranty.

These exclusions do not limit any rights that cannot lawfully be excluded.

5.6 Making a warranty claim

To make a claim, contact one of the following:

·        the retailer from whom you purchased the product;

·        the Katadyn representative or distribution partner in your country, where available;

·        Katadyn Produkte AG using the contact details in Section 5.2.

Provide a description of the defect and a legible proof of purchase identifying the product, purchase date and seller. A copy or electronic proof of purchase is acceptable.

Please contact the relevant service provider before sending the product so that you can receive suitable return instructions. The product must be made available for inspection and, where necessary, repair or replacement. Include the components reasonably required to assess the defect and follow applicable transport requirements.

Any mandatory rules concerning evidence and the burden of proof remain unaffected.

5.7 Warranty services and costs

For a covered warranty claim, Katadyn will repair the defective product or replace it with an equivalent model.

Where applicable mandatory law gives you a choice between repair and replacement, that choice will be respected, subject to the exceptions permitted by law. Otherwise, Katadyn may choose the appropriate remedy.

Repair or replacement will be completed within a reasonable time and without significant inconvenience. Where the warranty qualifies as a commercial durability guarantee under French law, the applicable statutory requirements apply, including completion of repair or replacement within 30 days of your request.

For covered warranty claims concerning products purchased in the European Union or the European Economic Area, repair or replacement is provided free of charge, including necessary transport, labour and material costs.

For covered warranty claims concerning products purchased in Switzerland, repair or replacement is provided without a service charge. The warranty holder bears the cost of sending the product to the warranty provider or the relevant service recipient, unless applicable mandatory law requires otherwise.

Services outside the scope of this warranty will only be charged following disclosure of the proposed costs and your agreement.

Parts or products replaced under this warranty become the property of Katadyn upon replacement, subject to applicable mandatory law.

5.8 Effect of repair or replacement on the warranty period

Unless applicable mandatory law provides otherwise, repair or replacement under this manufacturer’s warranty does not restart the warranty period. Replacement parts or products remain covered for the unexpired portion of the original warranty period.

Where French law applies, the remaining warranty period is suspended while the product is unavailable for a covered repair or replacement, until the repaired or replacement product is delivered to you. The suspension begins with your request for intervention or the date on which the product is made available for repair or replacement, whichever is more favourable to you.

The warranty period is also suspended during negotiations between you and the warranty provider aimed at reaching an amicable settlement, as required by French law.

Any further mandatory extensions, renewals or suspensions of warranty periods remain unaffected.

The manufacturer’s warranty statement is provided on a durable medium no later than delivery of the goods.

6 Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To
ATMOSPH’AIR KATADYN FRANCE (SARL)
5, rue Gallice
38100 Grenoble
France
Email: info@katadyn.fr

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

____________________________________________________________________

____________________________________________________________________

Ordered on (*) / received on (*):

____________________________________________________________________

Name of consumer(s):

____________________________________________________________________

Address of consumer(s):

____________________________________________________________________

____________________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

____________________________________________________________________

Date:

____________________________________________________________________

(*) Delete as appropriate.

7 Contact

ATMOSPH’AIR KATADYN FRANCE (SARL)
5, rue Gallice
38100 Grenoble
France
Email: info@katadyn.fr
Telephone: +33 4 76 96 42 46
Website: katadyn.com