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Frequently asked Questions

How can I place an order?

Select the products you would like to purchase and add them to your cart. When you are ready, proceed to checkout, enter your delivery and payment details, and review your order before completing the purchase.
Which payment methods do you accept?

The available payment methods are displayed during checkout and may vary depending on your country, currency, and device. Your payment will be processed securely by the selected payment provider.
How do I know if my order was successful?

After completing your purchase, you will see an order confirmation page and receive a confirmation email. If you do not receive the email, please check your spam folder and make sure the email address entered during checkout is correct.
Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact our customer service team immediately. We cannot guarantee that changes or cancellations will still be possible once processing has started.
Do I need an account to withdraw?

No, you don't need an account to withdraw. Your statutory 14-day right of withdrawal applies no matter how you paid or whether you created an account. If you checked out as a guest, just use our withdrawal form.
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Katadyn Products Inc.

Pfäffikerstrasse 37
8310 Kemptthal
Switzerland

Email: info@katadyn.ch
                      
Tel : +41 44 839 21 11
Fax : +41 44 839 21 99

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